Refund & Cancellation Policy

Construction Worker Care Ltd
Effective Date: 2 August 2026

1. Introduction

This Refund & Cancellation Policy explains the circumstances in which refunds, cancellations and rescheduling requests may be accepted by Construction Worker Care Ltd ("Construction Worker Care", "we", "our", or "us").

By purchasing any of our services, you acknowledge that you have read and agreed to this policy.

2. Independent Service Provider

Construction Worker Care Ltd is an independent application assistance and booking service.

We are not affiliated with, endorsed by or acting on behalf of CSCS Ltd, CITB or any UK Government department.

Our charges include our own administration, customer support, document verification, booking assistance and application management services in addition to any applicable official fees.

3. Services Covered

This policy applies to:

• CSCS Card Application Assistance
• CITB Health, Safety & Environment Test Bookings
• Level 1 Health & Safety Awareness Course Bookings
• Any additional administration or document verification services purchased through Construction Worker Care Ltd.

4. Cooling-Off Rights

Where UK consumer law provides a cooling-off period for online purchases, customers may have the right to cancel before work begins.

However, if you ask us to begin processing your order immediately, you acknowledge that administrative work may commence before the cooling-off period ends. Once work has started, you may be required to pay for the services already provided.

5. CSCS Card Cancellation

You may request cancellation before your application has been submitted.

If cancellation is approved before submission, your refund will be calculated as follows:

• Amount Paid
• Less £24.00 Administration Fee
• Less any official fees already paid to third parties on your behalf (if applicable).

The £24 administration fee covers:

• Customer support
• Eligibility checks
• Document verification
• Administrative processing
• Communication with customers
• Application preparation
• Refund administration

Once your application has been submitted to the relevant authority, the official application fee cannot normally be refunded. Any refund of our service fee will be considered only where appropriate and at our discretion.

6. Missing Documents

After booking a CSCS Card service, you must provide all requested documents within 60 days.

If the required documents are not received within this period, we may cancel your order.

In these circumstances, refunds may be refused where administrative work has already been completed.

7. Incorrect Information

Customers are responsible for ensuring that all information provided is complete and accurate.

Construction Worker Care Ltd is not responsible for:

• Incorrect names
• Incorrect dates of birth
• Incorrect National Insurance numbers
• Incorrect addresses
• Invalid qualification certificates
• Expired CITB test results
• Incorrect supporting documents

Any additional charges resulting from incorrect information supplied by the customer may be payable by the customer.

8. CITB Test Bookings

All CITB test bookings remain subject to availability.

Requested dates, times and locations cannot be guaranteed.

Where your preferred appointment is unavailable, we will offer the nearest suitable alternative.

9. CITB Test Rescheduling

Customers may request to reschedule their booking.

Requests should normally be made at least 96 hours before the scheduled appointment.

Rescheduling remains subject to provider availability.

Requests made after the permitted deadline may require a new booking and additional charges.

10. CITB Test Cancellation

Where cancellation is permitted under the applicable provider's rules, a partial refund may be available.

Approved cancellations will normally be subject to:

• Deduction of the official booking fee where it has already been paid.
• Deduction of our administration and booking fee.
• Any third-party cancellation charges.

If the provider does not permit cancellation, no refund will be available.

11. Level 1 Award

Course bookings may be cancelled only before registration has been completed with the training provider.

Once registration has been completed, refunds will depend upon the provider's own cancellation rules.

Where a refund is available, our administration fee will still apply.

12. Failure to Attend

No refunds will be issued where a customer:

• Fails to attend a booked test.
• Fails to attend a booked course.
• Arrives late and is refused entry.
• Fails to bring the required identification.
• Fails to meet provider requirements.

13. Rejected Applications

Construction Worker Care Ltd cannot guarantee that an application will be approved.

Applications may be refused due to:

• Failure to meet eligibility criteria.
• Invalid qualifications.
• Expired test certificates.
• Incorrect customer information.
• Decisions made by CSCS Ltd or other relevant authorities.

Refunds will not normally be issued solely because an application is rejected where our agreed services have already been provided.

14. Payment Disputes

If you believe an error has occurred, please contact our support team before initiating a chargeback or payment dispute.

We will investigate and aim to resolve genuine issues promptly.

Where services have already been delivered or administrative work has commenced, we reserve the right to challenge unjustified chargebacks and provide supporting evidence to the payment provider.

15. Exceptional Circumstances

Refund requests arising from exceptional circumstances will be considered individually.

Supporting evidence may be requested before any decision is made.

Approval of such requests remains at our discretion unless otherwise required by law.

16. Refund Processing

Approved refunds will normally be returned using the original payment method.

Please allow 5–10 business days after approval for funds to appear, although processing times may vary depending on your payment provider.

17. Contact Us

For cancellation or refund requests, please contact:

Please include:

• Full name
• Booking reference
• Service purchased
• Reason for cancellation or refund request

18. Changes to This Policy

Construction Worker Care Ltd reserves the right to amend this Refund & Cancellation Policy at any time. Any changes will apply to future purchases and will be published on our website.